A long day in the life of a hotel GM

As general manager at Jurys Inn Watford, Andy Gray transformed the hotel’s customer experience and sales performance. Now he hopes to do the same at the Leonardo Royal Southampton Grand Harbour, a city centre hotel with 173 rooms and suites. The property only recently became a Leonardo Hotel, which is a relatively new entrant to the UK hotel market. It sits within the fold of Israeli-based Fatal Hotel Group and Swedish firm Pandox AB, an established European hotel property investor.