Amazon, IHG, Hyatt, GCH talk voice

If customer experience is the most pressing issue for travel brands then voice should be top of mind. “If you just think about it from a customer point of view, there is nothing more comfortable or convenient or hassle free and hands free than communicating via voice,” Thomas Gmelch, the head of travel & mobility at Amazon Pay told an audience at this year’s Digital Strategy Summit in London.

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Source: Eye For Travel
Amazon, IHG, Hyatt, GCH talk voice

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