Where AI should sit on an organisational chart remains something of a puzzle. But as more and more airlines, not to mention other travel suppliers, begin to use AI it is one that needs to be tackled. There are still many questions. For example, should data science be part of the IT department? Or should AI experts be dispersed across the organisation? Perhaps the approach depends on how AI is applied within a given organisation, or more precisely, whether AI is a ‘function’ or a ‘tool’.
AI as a function
Source: Eye For Travel
Artificial Intelligence: a functional fit in or a disciplined tool?