If customer experience is the most pressing issue for travel brands then voice should be top of mind. “If you just […]
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United Airlines booking curve ball is a customer experience win
United recently reported that its booking curve had changed and that they needed to set aside more seats for passengers […]
Millennium Hotels: why loyalty is all about feeling the love
Nobody could have predicted scale of the disruption wreaked on the travel industry by the online travel agents (OTAs), nor […]
Marketing dos and don’ts from Best Western
Rob Paterson, the CEO of Best Western Hotels & Resorts, is a frustrated man. “In the UK hotels run at […]
Winning with travel tech in the age of the independent hotel
Not everybody is benefiting yet but travel technology is powering independent hotels into the future. “I believe wholeheartedly that this […]