The travel industry accounts for one in 10 jobs on the planet and is forecast to rise to one in […]
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Why Wyndham puts experience before loyalty
Don’t put the cart before the horse is Wyndham’s approach to loyalty and this means ensuring than putting the loyalty […]
RM & pricing: mere ‘accessories’ to the customer experience?
When the Ford Motor Company hired a furniture maker as CEO in 2018 analysts were unsurprisingly a little confused. But […]
Bidroom gears up for membership economy battle
High commission – room for competition! That was the maxim followed by Bidroom founders Michael Ros and Casper Knieriem five […]
Legacy vs innovation and how to navigate travel turbulence
You can say what you like about Ryanair’s Michael O’Leary but despite recent turbulence in European skies, the low-cost Irish […]