Consumers today are spoilt for choice. And, when it comes to travel, at any one time there is a customer […]
Category: Uncategorized
Why airlines must focus on post-booking power
Airline revenue management (RM) maximises fare-based revenue across broad networks. The systems allocate seats based on the highest expected revenue, […]
A long day in the life of a hotel GM
As general manager at Jurys Inn Watford, Andy Gray transformed the hotel’s customer experience and sales performance. Now he hopes to […]
Wake-up call: Swiss hotel school says ignore blockchain at your peril
Is blockchain technology the macro-disruption we can’t afford to miss? Or is it just a nerdy, best-avoided ‘Ponzi scheme’ for gullible […]
Payment security: implementation delays are good news for travel
Two figures show that the online travel industry has good reason to be nervous about the likely increases in booking […]