The hospitality industry can be so idyllic. Hotels are the ultimate getaway, providing comfort, leisure and fun, an escape from the real world. And the good gets even better when the service is personalized—when we’re addressed by name from the first contact, helpful suggestions match what we’re looking for, and the mint on the pillow is just the kind we like.
Source: Hospitality Net
Hospitality: When Disruption Checks In | By Benjamin Habbel