Hotel tech can inject soul into customer service, says Swiss hospitality school

In the hospitality industry, digital transformation is now well underway, and is changing the way that travellers interact with brands before, during and after their journey. But there is still more to come if Gartner’s prediction that 85% of customer interactions will be managed without a human by 2020 is to be believed.

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Source: Eye For Travel
Hotel tech can inject soul into customer service, says Swiss hospitality school

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