Millennium Hotels: why loyalty is all about feeling the love

Nobody could have predicted scale of the disruption wreaked on the travel industry by the online travel agents (OTAs), nor for that matter the phenomenal rise of Airbnb. And, nobody in the industry today wants to miss the next big innovation in travel, says Franck Kermarrec, the chief marketing officer of Millennium Hotels.

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Source: Eye For Travel
Millennium Hotels: why loyalty is all about feeling the love

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