Psychology may hold key to improving passenger experience and airline profitability

Guestlogix has published an academic report identifying the psychological concept of “learned helplessness” which inhibits airline passengers from enjoying their experience and negatively impacts airline revenues. The report provides actionable insights on how airlines can solve this problem to their benefit. The report is entitled “The Empowered Passenger: Break the Cycle of Learned Helplessness to […]

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Source: eTurbo News
Psychology may hold key to improving passenger experience and airline profitability

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