Why Eurostar takes a two-pronged approach to tech development

There is plenty of hype around about cool, shiny new technologies such as AI, chatbots and voice search but Neil Roberts, head of digital at Eurostar, is focused on making a difference, and not headlines.

He explains: “I come from a tech background and, yes, technology may be a solution, but what I’m really interested in is solving problems…The trick is to resist focusing only on the seemingly cool stuff, and rather look at where you can really add value to customers.”

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Source: Eye For Travel
Why Eurostar takes a two-pronged approach to tech development

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